Shipping, Returns & Exchanges

We are committed to providing premium-quality products and exceptional service. Please review our policies before placing your order.

Shipping

All orders are processed within 1–3 business days unless otherwise stated.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please ensure your shipping address is correct before completing your purchase. XtensionAddiction is not responsible for delays or lost packages caused by incorrect shipping information.

Returns

Due to the nature of our products and for hygiene and quality assurance, all sales are final.

We do not accept returns on hair extensions, wigs, hair care products, or accessories that have been opened, worn, altered, or used.

Exchanges

Exchanges are only considered if the product is received in its original, unopened, and unused condition.

If you believe you received the wrong item or a product with a manufacturing defect, please contact us within 48 hours of delivery. Include your order number and clear photos so our team can review your request.

Approved exchanges must be returned in their original packaging and remain unaltered.

Quality Guarantee

We take pride in sourcing premium-quality virgin and raw human hair. Every order is carefully inspected before it leaves our facility.

If you believe your order has a quality issue, please contact us before installing, coloring, cutting, or altering the hair. Hair that has been modified cannot be evaluated for replacement or exchange.

Contact Us

If you have any questions regarding your order, shipping, or our policies, our team is happy to assist you.